Frequently Asked Questions
This page contains answers to questions you may have when using the e-Government Gate.
E-Government
What is e-Government?
E-Government means the provision of government services to citizens in an electronic environment. At this point, it is aimed to deliver state services to citizens in the easiest and most efficient way, in high quality, fast, uninterrupted and secure way. The concept of e-government, which is beginning to take the place of bureaucratic and classical state concept, aims to easily access each institution and each individual's information and communication technologies and services offered to state institutions and institutions.
What is e-Government Gate?
The e-Government Portal is a web site that provides access to public services from a single point. The objective of the Door is to present the public services to citizens, businesses and public institutions effectively and efficiently with information and communication technologies.
How to Use e-Government Gate
Authentication tools such as passwords, e-signatures are needed to access the integrated electronic services requiring personal information access or security. You can get a single identity verification (password, e-signature, etc.) and many integrated electronic services in the same language.
In addition, when payment is required for some electronic services (such as taxes, duties, etc.) to be received via the e-Government Gate, these payment transactions can be made via e-Government Gate in a secure environment thanks to the payment unit service.
What is Integrated Electronic Service?
The integrated electronic service is integrated in the e-Government Gate from the electronic services provided by public institutions and is accessible by a single identity verification (password, electronic signature ).
What is Authentication?
Verification that people who want to benefit from the services are the ones they put forward. Different tools can be used for authentication: username and password, e-mail and password, and so on. E-Government Gate, ID number and password for authentication, e-signature, TRNC It uses ID Card.
What kind of services are provided from the e-Government Gate?
The services provided to the citizens through the e-Government Gate can be generally grouped as follows:
- Information services
- Integrated electronic services
- Payment transactions
- Shortcuts to institutions and organizations
In addition to this, the sharing of information and documents among the public institutions is provided by the services provided by the e-Government Gate.
What are the Benefits of the e-Government Gate?
E-Government Gate; (www.edevlet.gov.ct.tr) to the public services provided from the electronic environment. It provides the opportunity to obtain accurate and up-to-date information about the public services provided by public institutions and organizations.
The sharing of information and documents between public institutions can also be provided by the services provided by the e-Government Gate. Thanks to a single authentication at the e-Government Gate, many services can be accessed without the need for a second authentication.
If you need to pay for some electronic services (tax, duties, etc.) to be taken over the e-Government Gate, this can be done easily through the door through the payment unit service. The purpose of the e-Government Portal is to provide citizens of public services securely through a single address and authentication systems such as passwords, electronic signatures. In the electronic services offered via the e-Government Gate, personal information is only provided to the concerned citizens through e-Government Gate, since the citizens use only authentication means such as private password, electronic signature.
The biggest benefit of the e-Government Gate is to provide access to electronic services using passwords or authentication tools such as e-signatures if available. In this respect, e-Government Gate has been taken as an example by many other countries with its infrastructure.
Will e-government users benefit from disabled users?
E-Government Gate has design features that enable disabled people to use it easily. In the door design and developed electronic services, it is considered that the disabled access easily to the services. Efforts are being made to comply with the standards of availability and accessibility.
Am I going to pay a fee to benefit from Electronic Services?
If you are not required to pay any taxes, duties and fees by public institutions for electronic services (e-services), you do not need to pay an extra fee for e-services to be received via e-Government Gate.
Passwords
Where can I get the password?
By password, in person, by application, TRNC The identity of the photographer with identification number ( identity card ) Can be obtained from branches.
E-governmental passwords can be obtained from Embassies and Consulates abroad. Detailed information can be obtained from related foreign representatives.
However, if mobile signatures, electronic signatures or internet banking are used, a password can be created after logging into the e-Government Gate with one of these.
How do I use my password?
In order to access electronic services, you need to login to the system with the password you have obtained from your Turkish Republic of Northern Cyprus ID number. Depending on the e-Signature or m-signature acquisition service, it may also be necessary to use services that require e-Signature.
After reviewing your password login button, this program is reviewed. After this establishment, you can login to the system with your new password. Please read the warnings included in Encryption. For your security, you must match your password.
How can I change my password?
For the first time a user logs in to the system with a password, the user is automatically directed to the "Change Password" page for security reasons. Citizens who have logged into the system after the registration can perform password change process at "Password and Security Settings" page.
What to do if the password is forgotten, stolen or lost?
The user who logs into the system for the first time with a password is automatically directed to the "Change Password" page for security reasons. Citizens who have logged into the system after registration can change their password from the "My Password and Security Settings" page if they wish. In addition, citizens can change the password by obtaining the password again from the District Governorships.From your e-Government Gate Password and Security Settings section you have previously verified your mobile phone and e-mail:
- Just pick up a new password envelope
- By entering future codes for my mobile phone and email address
- By entering future code in mobile phone
You can select one of the options and choose one of the password renewal methods. You can renew your password and set a new password with the option to forget the password in the input field. Turkish Republic of Northern Cyprus e-Government Gate users and blue card users who are 15 years old can benefit from this password renewal service. However, foreign users can not benefit from password renewal service.
To use the password renewal service tıklayınız.How to Verify Cell Phone and Email?
When you are logged in with a password; Click on the name part at the top. In the drop-down box, the third part of "My communication options" is selected. If the mobile phone and e-mail are not registered, the mobile phone number and e-mail address are written in the relevant parts. If it is incorrectly registered, the record is deleted and the line is written and the update button is clicked. On the next screen, the ID and the sequence are filled in appropriately, then click the \ "continue " button. Mobile phone and e-mail under the cell phone and e-mail address is clicked to verify. The verification codes for the mobile phone and e-mail are written in the boxes and click on "verify".
Is Password Online?
Password security is important as the services provided via e-Government Gate require high security level.
If you forget the password, you can reset the password but new password online (sms / e-mail etc.) is not sent. The new password can be set by the authentication code that the user has defined in the e-Government Gate profile, either on the mobile phone or on both the mobile phone and the e-mail.
A person logging in via internet banking can create a password from the e-Government Portal profile field.
How do I cancel my password?
By submitting personally identifiable photo identification with the ID number, the e-Government Gate password can be canceled. In case of guardianship or tutelage, the rules applied for password retrieval are also valid in case of password cancellation.
Is Password Paid?
The service is offered free of charge.Is Password Free? The service is offered free of charge.
Electronic Signature
What is e-Signature?
Electronic signature (e-signature) is data that helps to identify who signed a document that creates an electronic signature. According to Electronic Signature No. 93/2007, e-signature is equivalent to wet signature. Those distributed by institutions authorized to issue e-signature certificates are not approved.
Where can I get e-Signature Certificate?
Electronic signature (e-signature) is data that helps to identify who signed a document that creates an electronic signature. According to Electronic Signature No. 93/2007, e-signature is equivalent to wet signature. Those distributed by institutions authorized to issue e-signature certificates are not approved.Electronic signature is offered by Electronic Certificate Service Providers approved by the Information Technologies and Communications Authority. TRNC Public Certification Center, E-signature is provided by Cyprus.
How can I use e-signatures?
Before you can run your electronic signature, you first need to install the card driver software. This software can be found on the CD or other media sent with the electronic signature, or can be obtained from the company's website where you receive your e-signature. Your computer is ready for use if you can enter the electronic certificate with the installed program.
What is e-Signature Applet?
An applet is a piece of software that runs in a browser. It works within a certain rectangle, such as an image or table, on an internet page, and can perform many operations that can be done by programming. It can connect to the machine to be downloaded and exchange data, it can interact with the user. E-Signature appleti is applettir where electronic signing process is performed.
What are the Configurations Supported by the e-Signature Applet?
- Java runtime environment (JRE) 1.6 or later
- Operating system: Windows 2000/2003 / XP / Vista, Linux, MacOSX, Solaris Sparc
What are Pre-Use Requirements?
To operate your electronic signature;
- Supported configuration (top item) must be provided.
- The smart card reader must be installed on the computer where the driver signing process can be performed.
- The smart card driver must be installed on the computer where the signing process can be performed.
- The smartcard must be able to log in through the programs provided by the certificate vendor.
- According to the operating system, the required library must be installed in the system directory. The library required for the Windows operating system is available in the applet.
- You can obtain the necessary libraries for other operating systems from the list below.
About e-Government Gate
Is there any Help or Support Center for e-Government Gate?
Contact For questions and problems about e-Government Gate 117
What should be done if there is a mistake in your address information at e-Government Gate?
In case of an error or change in your address, your new address will be displayed on the e-Government Gate, if you notify your new address by applying to the Directorate of Population Registration Office. If you cannot see your new address in your e-Government Gateway profile; You can once again update your registered address in the Population Registration Office through the "Refresh my information" button in the "My Address Information" in the "My Profile" area. However, if your new address does not appear in the system, you should apply to the relevant units of the Population Registration Office.